Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers under the trade name Selected Wallpapers.

Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur.

Business Customer: the natural or legal person who acts in the course of a profession or business and enters into a contract with the entrepreneur.

Distance Contract: a contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, where, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.

Means of Distance Communication: any means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same place.

Cooling-off Period: the period within which the consumer can exercise the right of withdrawal.

Right of Withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.

Day: calendar day.

Continuing Performance Contract: a distance contract relating to a series of products and/or services, the supply and/or purchase obligations of which are spread over time.

Customized Products: products manufactured according to the specifications of the consumer or clearly intended for a specific person (such as bespoke wallpaper, photo wallpaper, panels, or products cut per meter).

Disputes Committee: the independent body authorized to handle disputes between the consumer and the entrepreneur, as referred to in Article 14 of these terms and conditions.

Article 2 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer or business customer.

Before the distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be stated how the terms and conditions can be reviewed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the text of these terms and conditions may be provided electronically in such a way that it can be easily stored by the consumer on a durable medium.

If specific product or service conditions apply in addition to these terms, the consumer may, in the event of contradictions, invoke the provision most favorable to them.

These terms apply to both consumers and business customers (B2B). For B2B, the following deviations apply:

5.1. The right of withdrawal does not apply.
5.2. Complaints must be reported within 5 working days after delivery (see Article 12).
5.3. The entrepreneur’s liability is limited as stated in Article 13 (limited to the invoice amount; no consequential damages).
5.4. Disputes will be submitted exclusively to the competent court of Midden-Nederland (Utrecht location).
5.5. VAT reverse charge can only be applied during checkout (see Article 7); retrospective correction is not possible.

Article 3 – The Offer

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer.
If the entrepreneur uses images, these are as truthful a representation as possible of the offered products. Room shots, mood images, and interior photos are for illustrative purposes only to show potential use or atmosphere. These may be digitally composed and are therefore not decisive for color representation, pattern proportions, or processing methods.
Color or texture variations resulting from screen settings or natural material variation are not a defect and do not give a right to compensation.

Obvious errors or mistakes in the offer, such as pricing errors, typos, or incorrect stock indications, do not bind the entrepreneur.
The entrepreneur reserves the right to cancel or correct an order if an incorrect price or product information has been displayed.

Every offer contains sufficient information for the consumer to clearly understand the rights and obligations attached to accepting the offer, including, among other things, the price and shipping costs.

Article 4 – The Contract

Subject to the provisions of this article, the contract is concluded at the moment the consumer accepts the entrepreneur’s offer and meets the applicable conditions. This applies to orders placed via the website, by e-mail, by telephone, or any other remote means.

If the consumer accepts the offer electronically or by phone, the entrepreneur shall immediately confirm receipt of the order electronically. As long as this receipt has not been confirmed, the consumer may cancel the contract free of charge. The entrepreneur is bound by the contract only once this confirmation has been sent.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe online environment.
If the consumer makes an electronic payment, the entrepreneur shall take appropriate security measures. The consumer is responsible for correctly entering order and payment details.

The entrepreneur may, within legal limits, obtain information about the consumer’s creditworthiness, as well as facts and circumstances relevant to the responsible conclusion of a distance contract. If the entrepreneur has valid grounds for not entering into the agreement, they are entitled to reject an order or attach special conditions to its execution.

The entrepreneur reserves the right to refuse orders in the following cases:

• if the product is no longer available;

• in case of errors in pricing or product information;

• in case of suspected fraud or misuse;

• or if the order does not comply with these terms and conditions.

In such cases, the consumer will be informed as soon as possible and, where applicable, any payments already made will be fully refunded.

Article 5 – Shipping and Delivery

Delivery Time
Delivery takes place after order confirmation and receipt of payment. Indicated delivery times are indicative and not binding.
If delivery is delayed or an order cannot (fully) be executed, the customer will be informed as soon as possible.

Partial Deliveries
The entrepreneur reserves the right to deliver an order in reasonable parts. Each partial delivery will be accompanied by a separate shipping confirmation.

Incorrect or Incomplete Address Details
If an order cannot be delivered due to incorrect, incomplete, or outdated address details provided by the customer, or if a package is not collected from a pickup point, additional shipping and return costs are borne by the customer.
The order will only be resent after these costs have been paid.

Delivery within the European Union (EU)
Deliveries within the EU are made according to the applicable VAT and shipping rates of the destination country.
Any delays caused by local carriers or customs procedures are beyond the entrepreneur’s responsibility.

Delivery outside the EU
Deliveries outside the EU are made on a DDP (Delivered Duty Paid) basis. This means that all import duties, taxes, and customs charges are included in the sale price, and the customer will not owe additional amounts upon delivery.

Failure to Collect or Refusal of Delivery
If a shipment is not collected or delivery is refused without valid reason, the order will be credited after return receipt by the entrepreneur (if eligible for return), minus shipping and return costs.
If the customer requests reshipment, additional shipping fees may apply.

Transfer of Risk
The risk of damage or loss of products passes to the customer at the moment of delivery or receipt by a designated third party.
Until that time, the entrepreneur remains responsible for correct delivery.

Inspection upon Receipt
Upon delivery, the customer checks whether the correct number of packages has been delivered, whether the packaging and contents are undamaged and whether the delivery corresponds to the order.
The consumer preferably reports any damage, shortages or discrepancies by e-mail within 48 hours of receipt, with photos of the package and the shipping labels. Later reporting remains possible; the consumer’s statutory rights remain unaffected.
For business customers: if no report is made within 48 hours, the delivery is deemed to have been received complete and undamaged.

Delivery to Business Addresses or Third Parties
If the consumer chooses delivery to an address other than their own residential address – such as a workplace, contractor, stylist, or another third party – the risk of receipt passes from the moment of delivery to that address to the consumer.
The entrepreneur is not liable for loss, damage, or disappearance of packages after the carrier has confirmed delivery.

Article 6 – Payment

Time of Payment
Unless otherwise agreed, all amounts owed by the consumer must be paid in advance.
The order will only be processed once payment has been received, unless otherwise agreed in a written quotation or order confirmation.

Formation of the Order
The fact that payment has not yet been made does not mean that the order is invalid or unconfirmed.
Once the entrepreneur has confirmed the order in writing or by e-mail, the agreement has been concluded and is binding on both parties.
Execution (production, delivery, or shipment) will, however, only take place after payment has been received, unless otherwise agreed.

Deposits for Quotations
If the agreement is based on a quotation or a custom-made order, the following payment terms apply:

• upon placement of the order: 35 % deposit of the agreed amount by bank transfer;

• for foreign orders: 100 % prepayment;

• the remaining balance must be paid within 8 days after delivery or completion.

Payment Methods
Payments may only be made via the payment methods offered on the website or as stated in the quotation.
The consumer is responsible for correctly entering payment details and verifying the accuracy of invoice or order information.

Cancellation and Refunds
If an order is cancelled before shipment or production, the amount already paid will be refunded within 10 days.
If the order concerns custom-made products or products that have already entered production, no refund is possible (see also Article 10).

Default of Payment
If the consumer fails to pay on time, the entrepreneur is entitled to:

• suspend performance of the contract; or

• terminate the contract if payment remains outstanding after reminder.
  In that case, the consumer owes statutory interest and reasonable collection costs in accordance with the Dutch Debt Collection Costs Act (WIK).

Accuracy of Payment Data
The consumer must promptly notify the entrepreneur of any inaccuracies in provided or stated payment information.

Article 7 – Price

Price Stability
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for changes resulting from adjustments in VAT rates or statutory provisions.

Price Changes After Conclusion
The entrepreneur reserves the right to adjust prices if purchase prices, transport costs, exchange rates, or other cost factors change.
Such adjustments will only be made when reasonable and substantiated. If a price increase occurs within two months of the conclusion of the agreement, the consumer has the right to cancel the contract.

Currency and Tax
All prices are listed in euros (EUR) and include VAT, unless stated otherwise.
The consumer may, if available, select another currency on the website; in such cases, prices are converted at the current exchange rate at that time.

Deliveries Outside the EU
For deliveries outside the European Union (EU), prices are based on DDP (Delivered Duty Paid).
This means that all import duties, taxes, and customs charges are included in the sale price, and the consumer owes no additional amounts upon delivery.

VAT Reverse Charge for Business Customers (B2B)
Business customers within the EU can apply VAT reverse charge (intra-Community supply) only during checkout by providing a valid VAT number.
The entrepreneur verifies this automatically via the European VIES system.
After the order is completed, VAT reverse charge can no longer be applied or corrected.
Requests submitted afterward will not be processed.

Discounts and Promotions

• Discount codes cannot be exchanged for cash.

• In the event of cancellation of an order paid with a discount code, the discount amount will not be refunded in cash.

• Automatically applied discounts are valid only for the stated period and may not be combined with other offers, unless stated otherwise.

• For sample orders, a one-time personal discount code worth up to €30 is issued after the samples have been shipped. This code can only be redeemed digitally on a follow-up order of €99 or more. It is non-transferable, cannot be exchanged for cash, and cannot be combined with other promotions.

Article 8 – Right of Withdrawal

1. Consumers within the European Union may withdraw from a contract for the purchase of a product within a cooling-off period of 14 days without giving reasons. The cooling-off period starts on the day after receipt of the (last) product. If the period ends on a Saturday, Sunday or public holiday, it moves to the next working day.
2. The consumer notifies the withdrawal within the cooling-off period by means of a clear statement, for example by e-mail, via the customer account (account.selectedwallpapers.com) or using the model withdrawal form.
3. During the cooling-off period, the consumer handles the product and its packaging with care. The consumer only unpacks or uses the product to the extent necessary to establish its nature, characteristics and functioning, as would be possible in a shop. For wallpaper, opening the wrap and unrolling, cutting or hanging go beyond what is necessary. The consumer may then still withdraw, but is responsible for its depreciation; for cut or processed wallpaper, this is the full purchase price.
4. Rolls with the same item number (design and color) and from the same production batch form a single unit. The consumer therefore returns all rolls of an item number, or none. Single or leftover rolls are not taken back.
5. As long as a product eligible for withdrawal has not yet been shipped, the consumer may also cancel the order free of charge.
6. The right of withdrawal does not apply to orders placed in a company name, with a VAT or Chamber of Commerce number (B2B) or via the PRO program, nor to orders outside the European Union.

Article 9 – Consequences of Withdrawal

1. The consumer returns the product within 14 days of notifying the withdrawal, where possible in its original packaging, and keeps proof of postage.
2. The direct costs of returning the product are borne by the consumer, unless the entrepreneur delivered a wrong or damaged product.
3. The entrepreneur refunds all payments received from the consumer, including the standard delivery costs, without undue delay and in any event within 14 days of the notification of withdrawal, using the same means of payment. The entrepreneur may withhold the refund until it has received the product back or the consumer has supplied evidence of having sent it back, whichever is the earliest. Additional costs for a delivery method more expensive than the cheapest standard delivery are not refunded. If only part of the order is withdrawn, the delivery costs are not refunded.
4. The consumer is only liable for any diminished value resulting from handling the product beyond what was necessary to establish its nature, characteristics and functioning (see Article 8(3)).
5. Products excluded from withdrawal under Article 10, or for which the withdrawal was not notified within the cooling-off period, are not taken back. At the consumer’s request, we return them at the consumer’s expense.

Article 10 – Exclusions from Withdrawal

The right of withdrawal does not apply to:

1. products manufactured to the consumer’s specifications, including products marked “Made to order” on the product page: these are produced especially for the consumer after the order, in the design, color and quantity chosen by the consumer;
2. custom-made products: murals, photo wallpaper and made-to-measure products per m², per panel or per set;
3. wallpaper and fabrics cut per meter to the length chosen by the consumer;
4. paint mixed in the color chosen by the consumer;
5. services, such as advice, visualizations and installation, that have been fully performed with the consumer’s express consent, where the consumer has acknowledged losing the right of withdrawal once the service has been fully performed.

The products under a to d can no longer be cancelled once the order has been placed, because production starts immediately.

Article 11 – Conformity & Warranty

Agreement and Quality
The entrepreneur guarantees that the delivered products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and usability, and applicable legal provisions and government regulations in force on the date of delivery.

Manufacturer’s Warranty and Statutory Rights
Any warranty issued by the entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights in the event of non-performance of the contract.

Images and Color Representation
Images on the website provide the most accurate possible depiction of the products but may differ in color, texture, or gloss from reality. Roomshots and mood images are illustrative and may be digitally composed; no rights can be derived from them.
Natural variations in materials are common. Slight color differences can occur between different production batches; this is not a defect. Rolls with the same item number within one order come from the same batch, unless the entrepreneur states otherwise in advance.

Inspection before Installation
The consumer inspects the product before installation for visible defects, damage, color deviations and the batch number.
If the product shows a visible defect, the consumer does not install it and reports this immediately.
If the consumer nevertheless installs a product with a defect that could have been seen during this inspection, the consumer is not entitled to reimbursement of the costs of removal and reinstallation.
For defects that only become visible later, the consumer’s statutory rights remain fully applicable.

Liability for Third-Party Processing
The entrepreneur is not liable for damage resulting from installation, processing, or treatment performed by third parties, or from improper use of the product.

Tolerances
For wallpaper and fabrics, a dimensional tolerance of 3 – 5 % from the stated measurements applies.
Minor deviations within this range are deemed acceptable and do not entitle the customer to replacement or compensation.

Use of Online Tools and Calculators
Any calculators or measuring tools provided by the entrepreneur are for guidance only.
Their accuracy depends on the data entered by the consumer.
No rights can be derived from the outcomes; the consumer remains responsible for verifying measurements, product choice, and order quantities.

Room visualizer and visualization tools
The room visualizer and similar visualization tools serve solely for indication and illustration. Colour, scale, texture, sheen and ambiance are a digital approximation and may differ in reality; the consumer's own photo, screen and lighting also affect the display. No rights can be derived from a visualization or from a deviating display.

Article 12 – Complaints Procedure

Complaint Process
The entrepreneur has a clear complaints procedure and handles each complaint in accordance with it.
Complaints can be submitted by e-mail using the contact details listed on the entrepreneur’s website.

Time Limit for Submitting Complaints
The consumer reports complaints about delivered products within a reasonable time after discovering the defect, fully and clearly described. A report within two months of discovery is always in time.
For business customers, a period of 5 working days after delivery applies.

Assessment of Complaint
Upon receipt, the entrepreneur will confirm the complaint within 14 days from the date of receipt.
If processing will foreseeably take longer, the consumer will be informed within 14 days of receipt with an estimated response time.

Content of Complaint
The complaint must include at least:

• name and contact details;

• order number or proof of purchase;

• clear description of the issue;

• and, where applicable, photos supporting the complaint.

Resolution and Handling
The entrepreneur aims to resolve complaints in mutual consultation with the consumer.
If no resolution is reached, the consumer may invoke the dispute settlement procedure described in Article 14.

Article 13 – Liability & Force Majeure

Limitation of Liability
The entrepreneur is not liable for damages arising from improper or unreasonable use of products, incorrect processing, or installation by third parties.
The entrepreneur is likewise not liable for indirect, consequential, or immaterial damages, including loss of profit.
If, despite the foregoing, liability exists, it is limited to the invoice amount of the relevant order, or, if insured, to the amount paid by the insurer in that case.

Statutory Rights of the Consumer
The limitations in this article do not apply to the consumer’s statutory rights in the event of a defect (conformity), nor in cases of intent or gross negligence on the part of the entrepreneur.

Product Characteristics
The consumer acknowledges that slight deviations in color, texture, or dimensions are typical for natural or handcrafted products and do not constitute grounds for compensation or free replacement.

Force Majeure
The entrepreneur is not obliged to fulfill any obligation if prevented by circumstances beyond their control and not attributable to them under law, legal act, or common practice.
Force majeure includes (but is not limited to):

• natural disasters, fire, water damage, strikes, or business disruptions;

• pandemics, epidemics, or governmental measures impeding delivery;

• failures in internet, e-mail, or telecommunications networks;

• delays by suppliers or carriers;

• failures of energy or transport facilities;

• or other circumstances reasonably beyond the entrepreneur’s control.

Consequences of Force Majeure
In case of force majeure, the entrepreneur’s obligations are suspended for as long as the situation persists.
If the force majeure lasts longer than 60 days, both the entrepreneur and the consumer may terminate the agreement in writing, without any right to compensation.

External Suppliers and Carriers
If the entrepreneur uses external suppliers or carriers, they are not liable for damage or delays caused by such parties, unless there is intent or gross negligence on the part of the entrepreneur.

Article 14 – Dispute Resolution

Applicable Law
All agreements to which these terms apply are governed exclusively by Dutch law, regardless of the country of delivery or the consumer’s residence.

Competent Body
Disputes between consumer and entrepreneur regarding the formation or performance of agreements may be submitted by either party to the Disputes Committee Wonen, Bordewijklaan 46, P.O. Box 90600, 2509 LP The Hague.
The committee’s procedures are available at www.degeschillencommissie.nl

Condition for Admissibility
A dispute will only be handled after the consumer has first submitted a complaint to the entrepreneur and both parties have attempted to reach a solution (see Article 12).

Consumer’s Choice
If the consumer submits a dispute to the Disputes Committee, the entrepreneur is bound by that choice.
If the entrepreneur wishes to submit a dispute to the Committee, they must ask the consumer within 5 weeks whether they agree.
If the consumer does not respond within this period, the entrepreneur may submit the dispute to the competent court.

Handling and Decision
The Disputes Committee will decide in accordance with its rules.
The decisions are binding on both parties.
A fee is payable according to the Committee’s tariff for processing a dispute.

Alternative Dispute Resolution
Consumers may also submit a dispute via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr
This platform refers to the competent national body, such as the Disputes Committee Wonen.

Foreign Consumers
Consumers residing outside the Netherlands are responsible, at their own cost, for making the product or an expert report available to the Disputes Committee.
If this is not possible, a report from a recognized expert in the consumer’s country of residence, translated into Dutch or English by a sworn translator, will suffice.

Business Customers (B2B)
Disputes do not fall under the jurisdiction of the Disputes Committee and will be submitted exclusively to the competent court of Midden-Nederland, Utrecht location, unless the parties agree otherwise in writing.

Article 15 – Intellectual Property

All texts, product descriptions, photos, room shots, videos, designs and other content on selectedwallpapers.com are the property of Selected Wallpapers B.V. or its licensors. This content is protected by copyright and other intellectual property rights.

You may not copy, rewrite, reproduce or publish this content, in whole or in part, including in edited form or with the help of software or artificial intelligence, without prior written permission from Selected Wallpapers B.V. This also applies to the use of the name Selected Wallpapers.

In the event of an infringement, Selected Wallpapers B.V. may take legal action without further notice and recover its damages and costs from the infringing party.

Linking to our website is permitted.