Return Policy
Read our return policy
We want you to be happy with your purchase. Is something not quite right, or did something arrive damaged? Let us know and we will find a good solution together. This page is a summary of our Terms & Conditions; in case of doubt, the Terms & Conditions prevail.
Changed your mind? 14-day cooling-off period
If you are a consumer in the European Union, you have a 14-day cooling-off period. It starts on the day after you receive the last item of your order. If the last day falls on a weekend or public holiday, it moves to the next working day. Within those 14 days you can withdraw from your purchase without giving a reason. If your product is eligible for return and your order has not yet been shipped, you can also cancel it free of charge.
Wallpaper rolls: keep the wrap closed
The best way to look at a roll is in its wrap: the label shows the design, the color number and the batch number. If the wrap has been opened, or a roll has been unrolled, cut or hung, you can still withdraw from your purchase, but you are responsible for its depreciation. For cut or processed wallpaper, that is the full price.
Questions or need help?
Not sure whether your product can be returned, or do you want to discuss your situation? Please send us an e-mail using the contact details on our website and include your order number. We’ll be happy to help.
Returns: all rolls per item number only
Wallpaper is produced in batches, and color and shade can vary slightly from batch to batch. Rolls with the same item number therefore belong together: they can only be returned all together. We do not take back single or leftover rolls.
Not sure how many rolls you need? Use our wallpaper calculator or ask us for advice, so you order the right amount in one go. Keeping a spare roll is a good idea anyway: handy if a strip gets damaged later.
Made especially for you: not returnable
Some products are only made after you order, especially for you. These cannot be returned:
- products marked “Made to order”: these are produced especially for you after you order, in the design, color and quantity you choose;
- murals, photo wallpaper and made-to-measure products, per m², per panel or per set;
- wallpaper and fabrics that we cut per meter to your length;
- paint that we mix to your chosen color;
- advice, visualizations and installation already fully carried out with your consent.
You can also no longer cancel these products once your order has been placed, because production starts straight away. Samples are yours to keep; there is no need to send them back.
How to return
Let us know within the 14-day cooling-off period that you are withdrawing from your purchase: by e-mail, via your customer account (account.selectedwallpapers.com) or with the model withdrawal form. Include your order number and we will send you the return address and a few useful tips. Then send the items back within 14 days, well packed and preferably in the original packaging. Ship with track & trace and keep your proof of postage.
Return costs and refunds
The costs of sending items back are yours. If you received a wrong or damaged product, we will reimburse the return costs.
We refund you within 14 days of your notification, using the same payment method: the purchase price and, for EU orders, the standard shipping costs. If you return part of your order, we do not refund the shipping costs, nor any extra costs for a more expensive delivery option. We may wait with the refund until we have received the parcel or you have sent us proof of postage.
Something wrong with your order?
On receipt, check that all parcels have arrived (for example 1 of 3) and that the packaging is intact. Please report damage or a shortage within 48 hours by e-mail, with photos of the parcel and the shipping labels, so we can settle it with the carrier straight away.
Check your rolls for printing faults, damage and the batch number before hanging. If you notice anything, stop hanging and contact us, and we will sort it out. If a defect only becomes apparent later, you have the legal guarantee: report it within a reasonable time after discovering it; within two months is always in time. Damage caused by installation, such as the wrong adhesive or an unsuitable wall, is not covered.
Business orders, outside the EU and delivery to another address
For business orders (B2B) and orders outside the EU, no right of withdrawal or return applies. Deliveries outside the EU are made on a DDP basis (import duties and taxes included).
If you choose delivery to your workplace or to a third party, such as a stylist or contractor, the risk passes to you as soon as the carrier confirms delivery.
